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Refund Policy

At Zenith Pharma Co, customer satisfaction is important to us. We strive to ensure that all pharmaceutical and healthcare products delivered to our customers meet the highest quality standards. Due to the sensitive nature of pharmaceutical products, our refund policy follows strict guidelines.

Return Eligibility

For safety and regulatory reasons, most pharmaceutical products cannot be returned once they have been delivered. However, refunds or replacements may be considered in the following cases:

  • You received the wrong product
  • The product was damaged during shipping
  • The product was expired upon delivery
  • The item was missing from your order

If you experience any of the above issues, please contact our support team within 48 hours of receiving your order.

Non-Returnable Items

For health and safety reasons, the following items are generally not eligible for return or refund:

  • Opened or used medications
  • Prescription medicines once dispensed
  • Personal care or hygiene products
  • Products damaged due to misuse or improper storage

Refund Process

To request a refund or replacement, customers must:

  1. Contact our customer support team with the order number.
  2. Provide clear photos of the product showing the issue (if applicable).
  3. Submit the request within the allowed timeframe.

Our team will review the request and notify you of the approval or rejection.

Approved Refunds

If your refund request is approved:

  • A replacement product may be shipped, or
  • The refund will be issued to your original payment method.

Refund processing times may vary depending on your payment provider but typically take 5–10 business days.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once the order has been shipped, cancellation may no longer be possible.

Shipping Costs

Shipping charges are generally non-refundable, except in cases where the error was made by Zenith Pharma Co, such as incorrect or damaged items.

Contact Support

If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact our customer support team through the contact information provided on our website.